Configuring Self Service Modern Layouts and Views for the Workspace

Role: Administrator

Minimum Version: Ivanti Neurons for ITSM 2026.2.

Status: Beta in ITSM 2026.2.

In Self Service UI V3, modern layouts provide a structured, grid and gallery based design that improves usability while safeguarding existing workflows. These layouts replace legacy views with Grid and Gallery views. Self Service modern layouts currently support only the Knowledge and Announcements workspaces. For information about other modern layouts see Configure and Assign Views and Layouts Using the Modern Page Designer.

Enable the Modern layout

1. Log in to Neurons for ITSM as Administrator.

2.From the Configuration console , go to Build > Global Constant.

3.Set EnableNova to True.

Prerequisites

Before configuring modern layouts, ensure the following:

Ensure Self Service UI V3 is enabled. For more information, see Getting Started with Self-Service Management Portal V3.

Ensure that the EnableNova global constant is set to True.